All orders at LCAF Outdoor undergo thorough quality inspections before dispatch. Given our durable outdoor furniture construction and weather-resistant material treatments, order processing typically requires 3-5 business days (extended compared to standard home goods retailers). During peak seasons, processing may extend to 5-7 business days. Order cancellations are only accepted within 48 hours of purchase by emailing [email protected]. Beyond this period, your furniture enters our specialized treatment phase and cannot be canceled—though our generous return window provides ample flexibility for outdoor living considerations.
We guarantee our outdoor furniture's resilience against the elements. You may return unused items in original packaging within 30 days of delivery (significantly extended from industry standards to accommodate outdoor setup considerations). For exchanges, we allow 45 days to account for international shipping delays common with premium outdoor materials. Initiate returns through www.lcafoutdoor.com and select your preferred resolution. Please note: Custom-sized furniture and seasonal clearance items marked "Final Sale" are excluded from returns, as are opened weather-protective packaging.
To maintain our outdoor durability standards, returns must: (1) Show no exposure to weather elements, ground stains, or assembly marks (2) Include all original protective packaging including LCAF Outdoor weatherproof covers (3) Retain all hardware and assembly components in sealed condition. Our quality team performs comprehensive inspections upon receipt, focusing on weather resistance and structural integrity. Items failing inspection will be returned at your expense within 14 business days with a detailed condition analysis report.
Refunds require 10-14 business days after we receive your return—this extended duration accounts for our specialized outdoor furniture verification process, including weather resistance testing and structural assessment. The refund amount excludes original shipping fees and any return transportation charges. For payments processed through PayPal or credit cards, additional 3-5 banking days may apply before funds reflect in your account, particularly for international transactions common in outdoor furniture shipping.
Customers assume return shipping costs unless the return stems from our error (incorrect/damaged item). We strongly recommend insured, tracked shipping methods—LCAF Outdoor cannot assume liability for return packages lost in transit, especially given the bulky nature of outdoor furniture. For exchanges exceeding $500 in value, we provide prepaid specialized freight labels (deducted from your refund if the labels remain unused).
Report manufacturing defects or transit damage within 10 days of delivery by emailing [email protected] with detailed photographs/videos showcasing the issue. We'll coordinate complimentary return freight and prioritize replacement (subject to inventory availability) or process a complete refund including original shipping expenses. This exception to our standard policy demonstrates our commitment to outdoor furniture excellence and customer satisfaction in all weather conditions.
Custom-configured outdoor sets and weather-treated specialty pieces are considered final sale. For holiday season purchases (November 1 - December 31), the return window extends to January 31 of the following year. Commercial-grade outdoor furniture and contract orders follow separate policies—consult your account representative. LCAF Outdoor reserves the right to decline returns from customers demonstrating excessive return patterns (exceeding 35% of total orders) to maintain sustainable business practices.
For return authorization or policy clarification, contact our Outdoor Specialist Team at [email protected] (response within 72 hours). Always include your order number and photographic evidence for damaged items. Visit www.lcafoutdoor.com for live chat assistance during business hours PST, particularly useful for international customers across different time zones.
