Our durable outdoor furniture collections feature weather-resistant materials and limited production runs to ensure lasting quality. Should an item become unavailable after your purchase due to high demand or material sourcing delays, we will notify you within 3 business days with these tailored options: (1) priority access to our upcoming weatherproof collection with enhanced durability features, (2) full refund processed within 5 business days, or (3) store credit with 15% bonus value for future outdoor upgrades. This approach reflects our dedication to crafting furniture that withstands outdoor elements while maintaining customer trust through flexible solutions.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium outdoor-grade materials and reinforced construction. In rare cases of significant pricing discrepancies (e.g., $800 patio set listed as $80), we reserve the right to cancel orders and will notify you within 72 hours. For canceled orders due to pricing errors, we offer a 20% discount code toward weather-resistant furniture collections as compensation, honoring our commitment to fair outdoor living solutions.
Each outdoor furniture order undergoes structural integrity checks and protective packaging for outdoor transit. Standard processing takes 3-5 business days (extending to 5-7 business days during peak seasons). You will receive detailed tracking information via email once your weather-proofed package ships. For custom-sized items requiring additional fabrication time for outdoor durability, estimated delivery windows will be clearly displayed during checkout to align with your outdoor planning schedule.
We partner with specialized freight carriers to ensure your outdoor furniture arrives undamaged and ready for assembly. Domestic shipments typically require 10-18 business days after processing, while international deliveries may take 18-28 business days due to customs clearance for outdoor products. All international shipments include reinforced packaging and prepaid customs documentation with accurate product classifications - crucial for our global customers seeking durable outdoor solutions that transition seamlessly from storage to backyard.
We accept returns within 30 days of delivery for store credit or exchange. Outdoor furniture must be unassembled with original protective packaging intact. Return processing may take 12 business days after we receive your shipment at our warehouse. For quality verification, all returned outdoor items undergo thorough inspection for weather resistance and structural integrity before approval. Customized or clearance items (marked during purchase) are excluded to maintain the tailored nature of outdoor living solutions.
All product designs, weather-resistant technology specifications, and outdoor configuration patents are protected intellectual property. Unauthorized commercial use (including replicating our durable construction methods or using product images for third-party manufacturing) is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's innovative approach to hassle-free outdoor living.
Our outdoor specialists are available via email at [email protected] for assembly guidance or weatherproofing inquiries. Response time is typically within 3 business days (may extend to 5 days during seasonal high-volume periods). For urgent matters regarding outdoor furniture delivery or installation, please include your order number in the subject line. We value detailed communication that matches our brand's thoughtful approach to enduring outdoor comfort.
